Return and Refund Policy

We want you to receive the product you ordered in good condition and as described on our website.

Returns and Replacements

We accept requests within 7 days of delivery only when:

• The product is defective or damaged when delivered.
• You received a wrong or different product from the one you ordered.

For an eligible issue, please contact us within 7 days of delivery and provide clear photos and/or a video showing the product and the issue.

Eligibility

The product must be reasonably preserved and should include the original packaging, accessories, and other items supplied with the order where applicable.

Issues caused by misuse, accidental damage, improper handling, or normal wear and tear may not qualify.

Wrong or Defective Product

After reviewing the information you provide, we will determine whether the issue qualifies under this policy.

If the claim is approved, you may be eligible for a replacement or a partial refund, depending on product availability and the circumstances of the claim.

Partial Refund

For an approved eligible defective or wrong-item claim where a refund is offered, you may keep the product and receive a refund equal to 50% of the product price.

The refund does not include any amount that is not part of the product price unless otherwise communicated.

Situations Not Covered

We do not normally accept returns or refund requests for:

• Change of mind or personal preference
• Incorrect product selection by the customer
• Normal wear and tear
• Damage caused after delivery through misuse or improper handling

This policy does not limit any rights available to you under applicable law.

How to Request Help

To request a replacement or refund, contact us within 7 days of delivery and provide:

• Order number
• Customer name
• Description of the issue
• Clear photos and/or video of the product and the issue

Please contact us at your customer-support email address.

We will review your request and provide the next steps.